Return & Refund Policy

Last Updated: June 2026

At Gear Crew, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging.
• Clearance, sale, or promotional items (unless defective).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• The refund will be issued through the original payment method whenever possible.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
• For other returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

For return or refund requests, contact us:

📧 Email: contactus@gearcrew.online
📱 WhatsApp: +923193412091
🌐 Website: gearcrew.online

We aim to respond to all inquiries within 24 hours.